Return Policy

At You Do LMS, we want you to be completely satisfied with your purchase. This Return Policy covers both physical products and digital services. Please note that our digital courses are primarily covered under our Refund Policy, but this policy applies to any physical materials, merchandise, or supplementary products you may purchase.

This policy works in conjunction with our Refund Policy for digital courses and services.

For physical products such as textbooks, merchandise, and supplementary materials:

Return Eligibility

• Time Frame: Returns accepted within 30 days of delivery date
• Condition: Items must be unused, unopened, and in original packaging
• Documentation: Original receipt or proof of purchase required
• Shipping: Customer is responsible for return shipping costs
• Custom Items: Customized or personalized items cannot be returned

Non-Returnable Items

• Downloadable software or digital access codes
• Perishable items (if applicable)
• Customized or personalized products
• Items marked as "Final Sale" or "Clearance"
• Gift cards or promotional items
• Items damaged due to customer misuse

Digital products and services are primarily covered under our Refund Policy, but additional return considerations include:

• Course Access: Returns handled through our 7-day refund policy
• Digital Downloads: Non-returnable once downloaded or accessed
• Certificates: Non-returnable once issued
• Live Sessions: Returns subject to session attendance policies
• Subscription Services: Can be canceled but not retroactively refunded

To return a physical product, please follow these steps:

1. Initiate Return: Contact our customer service at returns@youdolms.com with:
   • Order number and purchase date
   • Product name and reason for return
   • Photos if item is damaged or defective
2. Receive Authorization: We'll email you a Return Merchandise Authorization (RMA) number
3. Package Item: Securely package the item in original packaging if possible
4. Ship Return: Send the item to the address provided with RMA number clearly visible
5. Tracking: Use a trackable shipping service and keep your receipt
6. Processing: We'll process your return within 5-7 business days of receipt

Shipping costs for returns:

• Customer Returns: Customer pays return shipping costs
• Defective Items: We provide prepaid return shipping label
• Wrong Item Shipped: We cover all shipping costs
• Original Shipping: Original shipping costs are non-refundable

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of damage and packaging
• We'll arrange for a replacement or full refund
• No return shipping costs for defective items
• Replacement items will be shipped via expedited shipping

For items damaged during return shipping, please contact the carrier directly as they are responsible for insurance claims.

We offer exchanges for:

• Wrong size or color (for apparel items)
• Defective items (within warranty period)
• Incorrect items shipped

Exchange process:

• Follow the same return process as above
• Specify the item you want instead
• Pay any price difference for higher-priced items
• Receive credit for lower-priced items
• Exchange shipping is free for defective items

For international customers:

• Return window extended to 45 days from delivery date
• Customer responsible for all shipping costs and customs duties
• Items must be declared as "Returned Merchandise" on customs forms
• We cannot refund customs duties or taxes paid on original shipment
• Processing time may be longer due to international shipping