Refund Policy

You are eligible for a full refund if you meet the following criteria:

• Time Frame: Request is made within 7 days of the original purchase date
• Course Progress: Less than 10% of the course content has been accessed or completed
• No Downloads: No premium resources, certificates, or downloadable materials have been accessed
• Account Status: Your account is in good standing with no violations of our terms
• One-Time Request: This is your first refund request for the specific course

Refunds are not available in the following circumstances:

• Requests made after the 7-day window from purchase date
• More than 10% of course content has been accessed or completed
• Premium resources, certificates, or downloadable materials have been accessed
• Live training sessions or workshops have been attended
• Payment plans where more than one installment has been processed
• Corporate or group bookings with custom pricing
• Promotional courses or free trial conversions
• Gift certificates or promotional codes have been applied

To request a refund, please follow these steps:

1. Submit Request: Send an email to refunds@youdolms.com with:
   • Your full name and registered email address
   • Course name and purchase date
   • Reason for refund request
   • Order number or transaction ID
2. Review Period: Our team will review your request within 2-3 business days
3. Verification: We'll verify your eligibility based on course progress and purchase date
4. Approval: If approved, you'll receive a confirmation email with refund details
5. Processing: Refunds are processed within 5-10 business days to your original payment method

Refunds are processed back to your original payment method:

• Credit/Debit Cards: Refunded to the original card used for purchase
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the original bank account
• Digital Wallets: Refunded to the original wallet (Apple Pay, Google Pay, etc.)

In certain situations, we may offer partial refunds:

• Technical issues preventing course access (verified by our technical team)
• Course content significantly different from description
• Special circumstances reviewed on a case-by-case basis

Partial refund amounts are determined based on:

• Percentage of course content accessed
• Time since purchase
• Nature of the issue
• Specific circumstances of the case

We may make exceptions to our standard refund policy in cases of:

• Medical Emergencies: With proper documentation from a healthcare provider
• Technical Issues: Verified platform-wide technical problems
• Misrepresentation: Significant differences between advertised and actual course content
• Special Circumstances: Reviewed on a case-by-case basis

All exception requests must be submitted in writing with supporting documentation.

Upon refund approval:

• Your access to the refunded course will be immediately terminated
• Any progress, certificates, or achievements will be revoked
• Downloaded materials must be deleted immediately
• Your account remains active for other courses or future purchases
• You may be ineligible for future refunds on the same course