Our 7-day money-back guarantee and refund procedures
You are eligible for a full refund if you meet the following criteria:
Refunds are not available in the following circumstances:
To request a refund, please follow these steps:
Refunds are processed back to your original payment method:
Important: We can only refund to the original payment method used for the purchase. If that method is no longer available, we'll work with you to find an alternative solution.
In certain situations, we may offer partial refunds:
Partial refund amounts are determined based on:
We may make exceptions to our standard refund policy in cases of:
All exception requests must be submitted in writing with supporting documentation.
Upon refund approval:
For questions about our refund policy or to submit a refund request: