Rescheduling Policy

This policy applies to all live training sessions, workshops, and instructor-led classes offered by You Do LMS. We understand that schedules can change, and we've designed our rescheduling policy to be fair to both students and instructors while maintaining the quality of our educational programs.

This policy complements our Refund Policy and applies specifically to live session scheduling changes.

For standard rescheduling requests:

• Notice Period: Minimum 48 hours' notice required before scheduled session
• Request Method: Must be submitted via email to scheduling@youdolms.com
• Information Required: Student name, course name, original date/time, and preferred new date/time
• Availability: Subject to instructor and schedule availability
• Confirmation: New session details will be confirmed within 24 hours
• Limit: Maximum of 2 rescheduling requests per course

We allow one emergency reschedule per course under the following conditions:

• Valid Emergencies: Medical emergencies, family emergencies, or unavoidable work conflicts
• Documentation: May require supporting documentation (doctor's note, etc.)
• Notice: As soon as possible, even if less than 48 hours
• Free of Charge: First emergency reschedule is free
• Subsequent Changes: Additional emergency changes incur a 10% fee

To reschedule your live session:

1. Send Email Request: Email scheduling@youdolms.com with:
   • Full name and registered email address
   • Course name and session date/time
   • Reason for rescheduling
   • Preferred new date/time options (at least 3 options)
   • Emergency documentation (if applicable)
2. Review Period: Our scheduling team reviews your request within 24 hours
3. Availability Check: We check instructor availability and schedule constraints
4. Confirmation: You receive email confirmation with new session details
5. Calendar Update: Your calendar invitation is updated automatically

Rescheduling fees apply as follows:

• Standard Reschedule: Free with 48+ hours notice (up to 2 times per course)
• Late Reschedule: 10% fee for less than 48 hours notice (non-emergency)
• Emergency Reschedule: First emergency free, subsequent emergencies 10% fee
• No-Show: 100% fee (no refund or reschedule for missed sessions)
• Multiple Changes: 10% fee for each change beyond 2 free reschedules

Fees are calculated based on original course price and must be paid before new session is confirmed.

Special considerations for instructor-led sessions:

• Group Sessions: Rescheduling may be limited by group size and availability
• Guest Instructors: Sessions with guest instructors have stricter rescheduling policies
• Special Events: Workshops and special events may have different terms
• Time Zones: All times are in EST unless otherwise specified

For sessions with guest instructors or special events, specific rescheduling terms will be communicated during enrollment.

If we need to cancel or reschedule a session:

• Notice: We'll provide at least 24 hours notice for cancellations
• Options: Full refund or reschedule to a convenient time
• Priority: Rescheduled students get priority for new session slots
• Compensation: 10% discount on future courses for inconvenience
• Communication: Immediate email and phone notification of changes

Important information about time zones:

• Default Time Zone: All scheduled times are in Eastern Standard Time (EST)
• Conversion: Students are responsible for time zone conversion
• Calendar Invites: Calendar invitations include your local time zone
• International Students: Special consideration for extreme time differences
• Daylight Saving: Automatically adjusted in calendar invitations

We recommend using the calendar invitation as your primary reference for session times in your local time zone.